Frequently Asked Questions
Expert answers to your high-end audio inquiries.
How do you ensure the safety of vintage audio equipment during shipping?
We use custom-engineered double-walled boxes, high-density foam inserts, and specialized pallets for heavy amplifiers to ensure your gear arrives in the same condition it left our laboratory.
What is your testing and certification process for pre-owned gear?
Every component undergoes a rigorous 12-point inspection, including channel balancing, capacitor health checks, and extended stress testing to meet original manufacturer specifications.
Do you offer international shipping for large speakers and turntables?
Yes, we ship globally via specialized freight carriers. International orders are crated for maximum protection and include all necessary customs documentation for a smooth delivery process.
What is the return policy for SkyFi Audio products?
We offer a 14-day evaluation period. If you are not satisfied with your purchase, you can return it for a refund or store credit, provided the item is returned in its original shipped condition.
Do your products come with a warranty?
Most of our certified pre-owned electronics include a 90-day SkyFi warranty covering parts and labor, unless otherwise specified in the product listing.
Can I trade in my current hi-fi equipment for an upgrade?
Absolutely. We have a robust trade-in program for premium brands like McIntosh, Luxman, and Marantz. Contact our team with your equipment details for a professional valuation.